Must be an MSME


Parallel Lines

This programme is offered to individuals who own or operate a business falling in the category of MSME (Micro, Small and Medium Enterprises), our Micro Business Management Programme focuses on training business owners to become fully versed in the operational aspects of their business. The programme equips small business owners with the practical skills and knowledge they will need to run their business from day to day, including financing, feasibility analysis, franchising, human resource management, ethics, government regulation and tax. Participants in our Micro Business Management programme are supported to: plan the operational aspects of their business, to maintain business finances, to run their business in accordance with good corporate governance practices and to bring their business in line with relevant regulatory requirements. The duration of training depends on the level and kind of support trainees may need, and may last between 3 months and 2 years. Full time and part-time options are available. At the end of the training, participants receive a job certification, a National Vocation Qualification Jamaica (NVQ-J) certificate, and Caribbean Vocational Certificate (CVQ), which demonstrate their successful completion of the programme.

Micro Business Management







The Human Employment and Resource Training Trust/National Training Agency, known to most Jamaicans simply as ‘HEART’ is Jamaica’s leading human capital development agency. For over three decades, we have been the largest provider of Technical Vocational Education and Training in Jamaica and the Caribbean. We focus on practical, competency-based training which empowers trainees to transition seamlessly into real workplace scenarios. HEART exists to build and sustain a globally-competitive Jamaican labour force, responsive to the demands and complexities of the modern workplace. We are passionate about creating a Jamaican workforce, trained and certified at international standards, who can improve Jamaica’s national productivity and competitiveness. We provide skilled and competent workers through our institutional-based training programmes or through our ‘on-the-job’ training approaches such as the National Service Corps, and School-Leaver Training Opportunity Programme. We also provide employers with customized workforce solutions for their businesses.

6B Oxford Road, Kingston 5, Jamaica

(876) 906-3487
(876) 906-3613
(876) 906-4530
(876) 906-4831

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