Yanique Grant is experienced in Communications, Customer Experience and Customer Service. Yanique is extremely devoted and advocates greatly for individuals to develop strong communication skills built on enthusiasm, compassion and tactical empathy when serving each and every customer. She is an Author, Podcaster, Trainer and Consultant that helps business leaders, corporate executives, managers and employees navigate the landscape of their customer experience and build winning customer service cultures. She is also the founder of Professional Training and Occupational Services Inc. (PTOS) - a full-service customer experience and market research company and a certified Mystery Shopper by Mystery Shopping Provider's Association (MSPA) with over 15 years experience working with 9-figure businesses across 3 continents.